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03/17/09 Integrity Networks featured in the cover story of Ingram Micro Channel Advisor
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"Customers feel comfortable knowing that we haven't forgotten about them." - Ben Rife, Integrity Networks
At Integrity Networks, a provider of managed services and Cisco unified communications solutions, the managed services business is strong because customers like the value of predictable, fixed-cost contracts. To establish further value in the customers' eyes, says CEO Ben Rife, Integrity engages with them for "virtual CIO" meetings to understand their business goals and recommend a long-term technology strategy.
"The companies we work with typically don't have the resources to hire a CIO," says Rife. "If we can meet with them to lay out a technology road map, it deepens the relationship while increasing customer satisfaction." At such meetings Rife and his team use reports from the remote monitoring system to show security threats avoided, downtime averted and other value delivered. "Often the customer has no idea of the work we've done," he says. "The virtual CIO meetings are paramount to retaining customers because they justify our existence." -
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